“We probably wouldn’t have had Visigoths sacking Rome in the Middle…” — The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations 📚 log(book)

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We probably wouldn’t have had Visigoths sacking Rome in the Middle Ages if people could have figured out how to productively address their concerns.

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

by Richard S. Gallagher · published 2013 · read 2020-05-08

★★★★☆

Really really good and helpful. This is a short book that is full of helpful rules (of-thumb of course) and anecdotes that further your understanding of how to deal with customers. The author has an understanding of why and how customer int